You can fix this by repositioning the screenshot. My character image and/or talents are cropped wrong If you are taking screenshots on PC, you may not even need to save them - just press Ctrl+V here after you take a screenshot.
Use PNG format when saving screenshots if possible. Also, your cards will look better with original screenshots. If you saved the pictures using Twitter or other messenger, try getting the original files instead - if the image got compressed, resized or lost in quality, it can affect the accuracy of the app. Sometimes the noise in the background can align in an unfortunate way that can prevent the algorithm from working. You can also try disabling NVIDIA game filters - some extreme filtering might cause it to fail in unexpected ways. Here are the examples of screenshots you can use:
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This saves files into This PC > Videos > Captures folder. If you're on recent versions of Windows, you can use Game Bar screenshots: press Win+Alt+PrintScreen. If you use Win+Shift+S, make sure to select Window Snip (the middle button). Make sure you're capturing only the Genshin window. I can discuss your suggestions and reports in English, Russian or Japanese. I would appreciate your requests on Discord! That's it! Report a bug or request a feature Choose "Download" or "Render" to complete your image.You can also choose the stats you want to showcase. Configure the framing of your character and choose if you want to display 3 or 4 talents.If all fails or looks wrong, please report the bug on Discord! Any reports are appreciated. If the magic fails to happen in some way, the app will try to ask you what the screenshot you have provided is.Drop or paste screenshots into the app.You don't have to use all of them - mix and match depending on what you need.